1. Purpose
This policy sets out how Murzo Group uses Incoterms, delivery terms, freight responsibilities, and shipping risk controls in international trade.
The purpose is to prevent unclear commercial terms, disputed delivery points, duplicated costs, uninsured goods, unexpected customs responsibilities, and avoidable customer or supplier disputes.
2. Scope
This policy applies to international and domestic goods movements where delivery terms affect cost, risk, customs clearance, insurance, title, storage, damage, delay, loss, rejection, return, or customer communication.
It applies to finished goods, prototypes, food, ingredients, farming materials, fashion items, cultural objects, security-sensitive items, samples, equipment, packaging, and assets moved for exhibitions or demonstrations.
3. Use of Incoterms
Murzo Group will use Incoterms only where they are suitable for the transaction and are clearly stated with the correct version and named place, port, terminal, or destination.
Incoterms deal mainly with delivery, cost, risk, and clearance obligations. They do not by themselves settle payment terms, title transfer, product compliance, VAT treatment, sanctions screening, insurance adequacy, import eligibility, or local customer rights.
- Use a current Incoterms version where possible
- State the exact named place, port, terminal, or destination
- Avoid vague terms such as delivered, free shipping, or all inclusive without legal and tax clarity
- Check whether the chosen rule is suitable for container, courier, air, road, sea, or multimodal freight
- Confirm who arranges export clearance, import clearance, insurance, unloading, inspection, and storage
4. Delivery and Risk Decisions
Murzo Group must consider the practical risk of the chosen delivery term before accepting it. A term that looks customer-friendly can create customs, VAT, storage, inspection, return, or foreign importer obligations.
For higher-risk goods, delivery terms should be checked with logistics, tax, legal, customs, insurance, or compliance support before shipment.
5. Insurance and Loss
Murzo Group will decide whether transit insurance, specialist insurance, courier liability, carrier terms, or customer-arranged cover is suitable for the value and nature of the goods.
High-value goods, cultural objects, controlled items, fragile goods, perishable goods, prototypes, and critical equipment should not move without an informed decision on packing, insurance, custody, and escalation.
6. Customer and Supplier Terms
Commercial documents should avoid contradictions between quotations, invoices, purchase orders, platform terms, shipping labels, customs documents, and contracts.
If different documents contain different delivery terms, the issue should be resolved before dispatch.
7. Restricted Terms
Murzo Group should not casually agree to delivered duty paid, importer-of-record, fiscal representative, or local warehousing arrangements in another country unless tax, customs, product compliance, and insurance implications have been considered.
Where goods are supplied through a marketplace, fulfilment centre, distributor, or dropship model, Murzo Group must understand who is responsible for import, delivery, product safety, returns, and customer communication.
8. Required Evidence Only
Commercial, freight, insurance, and customs evidence should be limited to what is needed to prove the agreed delivery position where required by law, contract, insurance, tax, or dispute handling. This policy does not require duplicate internal paperwork.
9. Review
This policy will be reviewed when Murzo Group changes shipping model, uses a new trade lane, handles higher-value shipments, or adopts new standard customer or supplier terms.
