1. Purpose
This policy sets out Murzo Group's approach to placing or making products available in the European Union, European Economic Area, Northern Ireland, and other markets that apply EU-style product compliance requirements.
The purpose is to make sure that products, samples, prototypes, packaging, labels, instructions, and online listings are assessed before market entry, so that unsafe, incorrectly marked, or legally restricted goods are not supplied.
2. Scope
This policy applies to goods designed, imported, sourced, manufactured, commissioned, labelled, marketed, sold, gifted, sampled, repaired, refurbished, or distributed by Murzo Group or under Murzo Group control.
It may apply to consumer products, design products, food contact items, fashion goods, equipment, packaging, promotional goods, technology-enabled products, samples, prototypes, and any product sold through third-party platforms.
3. Market Access Position
Murzo Group will not intentionally place a product into an EU, EEA, or EU-aligned market unless the relevant product rules have been checked at a proportionate level for the product type, route to market, user group, and intended country of supply.
Where requirements differ by country or product category, the stricter or more specific requirement must be considered before sale or shipment.
- Product safety and foreseeable misuse must be considered before supply
- Technical standards, harmonised standards, and national rules must be identified where relevant
- CE, UKCA, UKNI, energy, textile, footwear, WEEE, food, allergen, language, and warning requirements must not be used unless applicable
- Online listings must not imply compliance, certification, origin, sustainability, safety, or performance that cannot be supported
- Products requiring an EU responsible person, authorised representative, importer, or economic operator must not be supplied until that role is clear
4. Product Assessment
Before market entry, Murzo Group will decide whether the product is already covered by an existing policy, technical file, supplier declaration, or market authorisation, or whether a specific review is needed.
The level of assessment must be proportionate. Low-risk standard goods may need a basic check, while products involving food, children, electrical equipment, chemicals, protective functions, machinery, security, cultural objects, or controlled materials may require specialist advice.
- Product category and intended user
- Country or countries of supply
- Applicable safety, labelling, language, and conformity rules
- Importer, distributor, manufacturer, marketplace, and fulfilment roles
- Complaint, incident, recall, and authority contact routes
- Insurance, warranty, and after-sales obligations
5. Technical Documentation
Where law requires technical documentation, declarations, test reports, risk assessments, instructions, labels, certificates, supplier evidence, or other compliance material, any evidence held should be limited to what is needed to support lawful supply and respond to authorities, customers, insurers, or trading partners.
This policy does not create unnecessary paperwork. It requires focused evidence where the absence of evidence could prevent lawful supply, recall action, customs clearance, insurance support, or market surveillance cooperation.
6. Market Surveillance and Corrective Action
Murzo Group will cooperate with lawful requests from market surveillance, customs, food, trading standards, consumer protection, or other competent authorities.
If a product may be unsafe, non-compliant, mislabelled, incorrectly supplied, or subject to a restriction, Murzo Group may suspend sale, hold stock, correct listings, notify affected parties, withdraw products, recall products, or seek specialist advice.
7. Prohibited Conduct
- Applying CE, UKCA, or other conformity marks without a valid basis
- Changing labels, warnings, instructions, country of origin, or product claims to bypass a legal requirement
- Selling goods into a country when a required importer, responsible person, or authorised representative has not been identified
- Ignoring language, safety, food, allergen, chemical, age, or product-specific restrictions
- Using supplier declarations where there is reason to doubt authenticity, scope, or accuracy
8. Review
This policy will be reviewed when Murzo Group enters a new EU or EEA market, launches a materially different product category, changes supply chain role, or becomes aware of a relevant regulatory change.
